How Can An Online Startup Improve Customer Experience?

Offering a great customer experience is something even some of the biggest companies often struggle with, let alone new online startups with barely any trust or a large capital base.

But that doesn’t mean online startups should simply go assuming that they won’t be able to offer a good customer experience. In fact, they certainly can, without having to break the bank doing so.

How is that possible? A look at experts’ profile like the Kartikeya Sharma’s LinkedIn profile here tells us a lot about what kind of approach to have (if you go through the articles shared there), so let us walk you through some key takeaways from there.

Make yourself easily reachable

If you customers have to spend upwards of 5 minutes just to find your customer service contact details to get in touch with you, you haven’t made yourself easily reachable for them. Make sure they find your contact details in less than a minute when they need it, and it would go a long way in preventing bad customer experiences even if you can’t reply to their queries in a couple hours.

Use automated tools to give them an update

Online startups with limited financial resources are often only a few employees strong, and they sure can’t spend all their time resolving customer issues. It would usually take them between 24 to 72 hours to take a detailed look into the problems their customers have expressed to them.

But it would be a bad idea to not give them any update when taking so long. So you can just have your email service provider set up an auto-responder for you telling your customers that you have received their message and will be getting back to them within 48 hours or whatever you actually plan to follow.

Give detailed replies, and ask for more

If you’re taking so long to reply to customer issues, make sure your replies, answers or solutions are detailed enough to make them feel the wait was worth it. Also, make it a point to ask them if there are any further queries they can assist them with, and it may certainly help make up for the long waiting time.

The CEO Of Star Infranet Anand Mishra, Truly Inspirational

Anand Mishra is the CEO of Star Infranet, a company that needs no introduction in the world of telecommunications and digitization. Neither does Anand Mishra, who is considered to be a computer visionary himself. He is leading his company to utilize its maximum potential like never before, as they take over the local as well as international market.

Anand Mishra CEO of Star Infranet, was a go-getter since his childhood and always focused on what he wanted. He started working as a programmer only at the age of 17 and just within four years, he was leading a startup company. He then moved on and tried other jobs, working in travel companies and more. It was there when he realized the need for digitalization and of having an online presence and the power of the IT sector. This finally laid the seeds of starting his own business and becoming an entrepreneur. Very soon afterward, Star Infranet came into being and Anand Mishra became the CEO.

Star Infranet has achieved a lot in almost no time at all. Anand Mishra is quick to appreciate and motivate his team for their efforts. He claims that he owes his and his company’s successful performance to the team who has worked tirelessly with him to achieve their goals. It comes as no surprise then that Anand Mishra is considered as a true visionary in the field of computing as well as a hard-working and motivated individual. He claims that in order to be successful, one must understand the needs of other people and come up with new and different solutions in order to earn their trust. Anand Mishra acknowledges that he has indeed experienced a lot of challenges in his career, and his ride has not been a smooth sail. According to him consistency, hard work and perseverance is what matters when it comes to business success.